Stow, OH 44224
Looking for a skilled problem solver to join our team as a Bilingual Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Update customer information in the customer service database during and after each call
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
Must be 18 years of age or older
High school diploma/GED required (Associate degree in a business-related field preferred)
Ability to remain professional and courteous with customers at all times
Must be available to work occasional nights, holidays and weekends
Excellent verbal and written communication skills
Since 1992, AtWork has built its core foundation around meeting and exceeding the needs and expectations of its clients and employees. AtWork candidates are interviewed, screened, counseled, and evaluated for the skills that ensure the best possible match to our clients. Quite simply, we are AtWork for you!
At AtWork, we are committed to assisting our employees on the road to professional success. We area highly reputable organization with offices located across the country. We take care of our employees by offering a variety of benefit options. We work hard to find the best possible fit for you and our client. We offer bonuses and incentives as well as taking care to reward our employees.
Benefits of working with AtWork Personnel include:
- Referral Bonuses
- Employee appreciation events
- Direct Deposit
- Software training and tutorials
- Resume assistance
- Interviewing tips