Bilingual Client Services Specialist

Carlsbad, CA 92008

Posted: 01/09/2019 Employment Type: Full Time Industry: Finance - Consumer Credit Management Job Number: ST01072019.5 Pay Rate: $14-$16 Branch: Carlsbad, CA Division:

Are you bilingual English/Spanish call center candidate? Would you like to work for a rapidly growing company? Are you motivated and have great communication skills?

Apply now for an immediate interview.

Primary Responsibilities

  • Spanish speaking is required
  • Receives and responds to customer inquiries by phone and email
  • Assists with ACH setups and cancellations
  • Processing payments, adjustments and credits
  • Process mail correspondence
  • Assisting customers with logging onto the payment portal
  • Calculating loan payments

Requirements:

  • Must have great communication skills and enjoy helping people
  • Bilingual in Spanish a must
  • Minimum 1 year of customer service and/or call center experience taking inbound calls from customers
  • Experience in banking, loans or mortgage a plus
  • Answers customer questions and provide appropriate solutions
  • Good computer skills
  • Ability to learn quickly and multitask
  • Punctuality and good attendance are a must
  • Able to adjust work schedule for coverage and work overtime

Sharon Taylor

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