Customer Care Representative- Call Center

Henderson, NC 27537

Posted: 01/10/2020 Employment Type: Contract to Hire Industry: Manufacturing Pay Rate: $12- $13/hr Branch: Raleigh, NC Division: Commercial

Job Description

Large flooring manufacturer is seeking experienced Customer Care Call Center representatives to handle inbound business customer calls:

• Handling large amounts of inbound and outbound calls in a timely manner
• Following “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and
providing solutions

Are you good over the phone, think well on your feet, are personable & resourceful?

We are looking for a Customer Care Representative that will be the liaison between the company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, place customer orders, resolve complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide
solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible
way
• Meet personal/team qualitative and quantitative targets

Requirements
• Previous experience in a customer support role in call center environment
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree

To Learn More: Call us at (919) 364-4400 or email resume to bmoser@atwork.com

Meet Your Recruiter

Brad Moser

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