Customer Service Representative

Kissimmee, FL 34758

Posted: 09/24/2019 Employment Type: Full Time Industry: Customer Service Job Number: 005 Pay Rate: $10-$12hr Branch: Orlando, FL Division:

Job Description

AtWork Personnel Services is currently hiring customer service representatives for a busy distribution company in the Orlando, FL area. If you have prior customer service experience and are looking for a full time position with a growing company apply today!

 

Job functions:

  • Open and maintain customer accounts by recording account information

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Maintain financial accounts by processing customer adjustments

  • Recommend potential products or services to management by collecting customer information and analyzing customer needs

  • Prepare product or service reports by collecting and analyzing customer information

  • Contribute to team effort by accomplishing related results as needed

  • Manage large amounts of incoming calls

  • Generate sales leads

  • Identify and assess customers' needs to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/team sales targets and call handling quotas

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Go the extra mile to engage customers

  • Resolve customer complaints via phone, email, mail or social media

  • Use telephones to reach out to customers and verify account information

  • Greet customers warmly and ascertain problem or reason for calling

  • Cancel or upgrade accounts

  • Assist with placement of orders, refunds, or exchanges

  • Advise on company information

  • Take payment information and other pertinent information such as addresses and phone numbers

  • Place or cancel orders

 

Shift: Monday-Friday 8am-5pm 

 

Requirements:

  • Previous customer service or call center experience
  • Knowledge and experience with Microsoft products word, excel etc.
  • Able to work a full time schedule
  • Able to pass a drug screen and background check

For immediate consideration please give us a call at (407) 203-7339 or stop by our office.

6900 South Orange Blossom Trail

Suite 100A

Orlando, FL 32809

 

 

 

Meet Your Recruiter

Joseph Hall

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