Food Quality Assurance Manager
Manages plant activities to ensure all products are safe and meet customer specifications as well as company quality and reliability standards. In conjunction with Corporate R&D, coordinates and supervises development and testing of new products and processes
WHAT YOU’LL DO
- MAJOR RESPONSIBILITIES:
- Manages and directs QA staff responsible for quality control testing of plant products. Oversees maintenance of the weight and defect control programs in accordance with plant and company standards.
- Ensures manufacturing processes are capable of producing product that meets or exceeds specifications.
- Coordinates and supervises the testing and development of new products and processes.
- Develops QA operating policies and procedures as necessary.
- Mentors and motivates associates, providing training and development to optimize their performance and personal growth. Communicates performance standards to associates, recognizing and rewarding individual and team accomplishments and counseling performance problems. Ensures all associates have the resources and capabilities to effectively accomplish their responsibilities.
- Resolves hotline complaints about plant products, maintaining necessary records regarding the problem’s resolution. Meets with vendors, customers and quality representatives and other company staff to discuss and resolve quality issues.
- Ensures that the company's product "hold" policies and procedures are communicated to plant staff and that the plant adheres to the procedures. Recommends, as appropriate, the suspension of production or the release of product when quality standards are not achieved.
- Leads and/or participates in quality audits of the plant.
- Develops, maintains and reports required operational information to management. Ensures all quality-related information required for regulatory reviews and reporting is maintained by the plant.
- Ensures that all GMP and Safety standards are in compliance.
- Keeps abreast of latest manufacturing technologies, systems, and quality control practices. Maintains a comprehensive understanding of all products manufactured by the plant as well as the raw materials, packaging materials, and operations required in the manufacturing process including quality specifications and standards.
Food Safety Responsibilities
- Follow all GMP’s, food safety, and quality policies.
- Report all food safety incidents such as ingredient and product contamination, metal detector, screen, or magnet deficiencies, glass breakage, and pest harborage to Plant Leadership Team and Corporate Food Safety Manager.
- Provide leadership in the areas of food safety, food regulatory compliance, and product / process quality.
- Serve as the site BRC Coordinator, providing leadership and support in the development, implementation, employee training, corrective activities, and maintenance for all BRC Systems; including: Document Control, HACCP, GMP’s, Processing Practices, Employee Training, Equipment Calibration, Pest Management, Cleaning & Sanitation, Formula Management, Facility & Equipment Maintenance, Sanitary Design, Water Quality, Foreign / Extraneous Material Control, Allergen Control, Supplier Approval and Vendor Management, Distribution, Traceability, Food Security, and Waste Management.
- Support all facility departments and staff in making decisions regarding food safety, quality, and integrity of the BRC System.
- Perform duties as assigned in the absence of Plant Manager and Operations Manager.
- Lead and conduct various audits related to quality and food safety (traceability, sanitation, GMP’s, employee practices).
- Accompany officials during regulatory inspections, providing adequate communication and corrective action.
- Encourage continuous improvement in areas of quality, food safety, and BRC elements. Perform annual verification / validation of BRC system
- Communicate quality and food safety industry, legislative, and scientific updates to plant staff
WHAT YOU’LL BRING TO THE TABLE
To perform this job successfully, you’ll need to be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- BA/BS degree in Business, Supply Chain Operations, Food Science, Engineering or related field
- 5 years of QA supervisory experience in a food-processing, pharmaceutical or chemical manufacturing organization, preferably using computerized manufacturing equipment
- Demonstrated knowledge and application of statistical process control, quality assurance techniques and tools and quality management principles in a food, chemical or pharmaceutical manufacturing environment
- Working knowledge of FDA regulations, Good Manufacturing Practices (GMPs), HACCP, food allergens and pest control
- Demonstrated knowledge of efficient and safe manufacturing operations to include product and associate safety, OSHA standards, product quality (success rates), and cost control (minimizing downtime and waste, optimizing yield)
- Demonstrated ability to direct, coach, and train associates as well as plan, monitor and schedule work
- Demonstrated ability to analyze and resolve problems
- Demonstrated ability to formulate and understand complex mathematical equations including basic statistical analysis
- Proficient using Excel or other spreadsheet software