Loan Servicing Specialist

Houston, TX 77040

Posted: 04/16/2020 Employment Type: Full Time Temp to Hire Industry: Finance Job Number: 583Loan Pay Rate: $12-$16 Branch: Houston Northwest, TX Division:

Job Description

 Loan Operations responsibilities include, but are not limited to, providing support and solutions to customers regarding account maintenance for due date changes, payoff processing, credit and payment disputes, payment history requests, payoff verification, combining and refinance account requests, and extension processing. The associate reviews assigned accounts on a daily basis that are submitted from units within the organization to resolve account discrepancies and process account requests, insuring that customer records are accurately maintained during resolution of requests. In addition, the specialist will play a vital role in resolving customer concerns submitted through workflow queues from our customer service and collections team consistent with championing Conn’s dedication to delivering high quality customer service.

Qualifications:

  • Must have high level of attention to detail
  • Must have strong time management and organizational skills
  • Must have ability to relate complex issues in an easily understood fashion
  • Must have ability to adapt and succeed in high pressure situations
  • Strong communication and interpersonal skills
  • 2 year computer and clerical experience (Microsoft Office, AS400, Latitude, Queries, Group Email, etc)
  • Must be able to remain in a stationary position for long periods of time
  • Stable work history
  • High school diploma or GED is required

Additional Information

Meet Your Recruiter

Cristal Torres

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