Service Desk Analyst

New York, NY

Posted: 10/21/2019 Employment Type: Full Time Permanent Industry: Information Technology (IT) Job Number: NYC014 Pay Rate: Competitive Branch: New York, NY Division:

Job Description

We have an expanding IT Services client looking for a Service Desk Analyst to join its NYC team. Top candidates are well-rounded individuals who have solid technical skills as well as great communication skills, a positive attitude, and the ability to work with minimal supervision in a team environment.

Job Summary

The Service Desk provides technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technical tools and products. Working with our managed clients located throughout the New York Metropolitan area, individuals in the Service Desk role must be great communicators and be able to translate their technical knowledge into an actionable direction. When they don’t have an answer, they know how to research the problem and come up with a solution.

Job Responsibilities

  • Troubleshoot and provide technical support both remotely and on-site on hardware, software and mobile devices.
  • Troubleshoot network problems at the desktop and server level.
  • Work with cloud related systems.
  • Physical setup of desktops and laptops.
  • Efficiently manage service tickets.
  • Research and answer client’s technical questions.
  • Network ID and email administration (create users, mailboxes, shared security/distribution groups).
  • Install business applications on desktops and laptops.
  • Work on all facets of our clients network (servers, firewalls, switches, desktops/laptops, wireless, virtual environments, cloud environments ... to name a few).
  • Prescheduled weekly training.

Job Requirements

Required Experience


  • Minimum 3 years experience in Microsoft Server Administration and support is highly desired.
  • Candidates with Microsoft and network security experience and certifications move to the front of the line.
  • Technical School and college degrees are desirable for this position, but nothing beats experience.
  • A stable work history is required.

Additional Information

If you think you have what it takes, then apply today!

Apply online here and scroll to the bottom-right to create a NEW Login ID or send resumes to you for your interest.


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